Returns & Exchanges

Easy domestic USA returns & exchanges with Viscata 

  1. Go to Viscata's Return Center and input the email used for placing your order.
  2. Check your email inbox to get your return authorization. 
  3. In the Viscata Return email, click on the "Start a Return" button.


It’s that easy!
 

If you have any questions about your return please email us at support@viscata.com 

International Orders (outside the domestic USA):  Contact support@viscata.com with your Order ID number and/or Email Address and we will get back to you within 24hrs. 

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Want to know more about our return policy? Here the details:

We gladly accept returns & exchanges.  Returns and exchanges are accepted within 30 days of online purchase. We can only exchange/return products purchased from our website. Purchases from the website must be returned with the original box. If you are making an exchange, exchanged items must be of equal or lesser value. We reserve the right to refuse worn or damaged merchandise; any returned merchandise that is deemed unsellable after careful inspection will receive a partial refund of up to 50%. 

Once we have resolved your return or exchange request you will be notified via email of notification if your return/exchange is eligible for a refund, credit, or replacement. You will receive a free return shipping label (the USA only). We do not reimburse any duty/brokerage charges for international orders. Please allow 1-2 billing cycles for a credit to appear on your billing statement.

We value your trust and support. Please let us know if we can improve our return policy and your experience in any way.

Sincerely,

Team Viscata

Handcrafted
by Artisans

Handcrafted
by Artisans

100% Made
in Spain

100% Made
in Spain

Plant a Tree
with Purchase

Plant a Tree
with Purchase

Mediterranean
Comfort & Style

Mediterranean
Comfort & Style