Q: How does pre-ordering work? 

A: Pre-ordering allows you to reserve items from our latest collection before officially releasing them on our website. You will be charged for your order at the time of purchase and your items will be shipped to you as soon as they become available. 

Q: When will my pre-order items be shipped? 

A: Some items from our pre-order collection will be available to ship within 30 days, while others may take up to 45 days. The estimated shipping time for each item is listed on the product page. Please note that these are estimated times and may be subject to change. 

Q: Can I cancel my pre-order? 

A: Yes, you can cancel your pre-order at any time before the items are shipped. However, once your order has been shipped, it cannot be canceled. 

Q: What if I order both pre-order and in-stock items? 

A: If you order both pre-order and in-stock items, your in-stock items will be shipped immediately and your pre-order items will be shipped separately as soon as they become available. If you would like to receive all items together, please contact our customer service team.