FAQs

What is Viscata’s Inner Circle? 

Viscata’s Inner Circle is a loyalty program designed to reward our customers for their continued patronage. As a member, you can earn points for signing up, for following us on social media and for every purchase you make with us. You can then redeem the points for various rewards.

How do I join the Inner Circle?

Joining the Inner Circle is easy. Simply create an account on our website and you will automatically be enrolled in the program. 

How do I earn points?

You can earn points simply by signing up, by following us on social media and by making purchases with us.  For every dollar you spend, you will earn one point.

If I made a purchase from Viscata in the past, will I receive equivalent points now? 

No, unfortunately, the new rewards program does not provide retroactive points for purchases made before its introduction.

How do I redeem my points?

 To redeem your Inner Circle points, simply log in to your account and navigate to the rewards section in the launcher (you’ll see it in the bottom left corner of your screen). From there, you can review what rewards are available and choose which one you would like to redeem.

Do my points expire?

Yes, points do expire after 24 months. The expiration date for points varies depending on the program, so be sure to check your account to see when your points will expire.

Can I transfer my points to someone else?

No, points are non-transferable and can only be redeemed by the account holder.

What happens if I return a product I earned points on?

If you return a product that you earned points on, those points will be deducted from your account.

How do I check my point balance?

You can check your point balance by logging in to your Viscata account and navigating to the rewards section in the launcher (in the bottom left corner of your screen). Your points balance will be displayed there.

What if I have more questions about Viscata’s Inner Circle?

If you have more questions about Viscata’s Inner Circle rewards program, feel free to contact us at support@viscata.com. We're here to help.